Privacy Policy
EFFECTIVE DATE: April 1st 2026
1. Scope
This Privacy Policy explains how Cold Start Creative, LLC (“Cold Start Creative,” ”we”,”us”, or “our”) collects, uses, shares, and protects personal information when you visit our website, contact us, request services, purchase services, or otherwise interact with us online.
This policy applies to information collected through coldstartcreative.com, related landing pages, and direct communications that reference this policy. It does not apply to third-party sites, tools, or services that maintain their own privacy notices.
2. Information We Collect
The categories of information we may collect depend on how you interact with us. They may include:
• Contact details, such as your name, email address, phone number, mailing address, company name, and job title.
• Inquiry and project information, such as the services you are interested in, campaign details, messages you send us, files you upload, and records of our communications.
• Transaction information, such as billing details, order history, and payment-related records. Payment card data may be handled directly by our payment processor rather than stored by us.
• Device and usage data, such as IP address, browser type, device identifiers, pages viewed, referring pages, and general analytics data.
• Cookie and similar technology data used to remember preferences, understand website performance, and improve the user experience.
3. Sources of Information
We may collect information directly from you, automatically through your use of the website, and from service providers or third parties that support our operations.
• Information you submit through forms, checkout pages, email, phone, or other direct contact.
• Information collected automatically through cookies, pixels, server logs, analytics tools, and similar technologies.
• Information from payment processors, fraud prevention partners, advertising or analytics providers, and social media or other public sources when relevant to a legitimate business purpose.
4. How We Use Information
We may use personal information for legitimate business and operational purposes, including to:
• Provide, deliver, and manage our services.
• Respond to inquiries, proposals, support requests, and other communications.
• Process orders, invoices, and payments.
• Maintain and improve our website, services, and marketing efforts.
• Measure performance, troubleshoot problems, and protect against fraud, misuse, and security incidents.
• Send service-related notices and, where permitted by law, marketing communications. You can unsubscribe from marketing emails at any time.
• Comply with legal obligations and enforce our agreements.
5. When We Share Information
We do not publish your personal information publicly for commercial gain. We may disclose information in the following circumstances:
• To vendors and service providers that help us host the website, process payments, manage communications, analyze traffic, store data, or support business operations.
• To professional advisors, insurers, auditors, or legal counsel when reasonably necessary.
• As part of a merger, acquisition, financing, sale of assets, or similar business transaction.
• When required to comply with law, legal process, or a valid governmental request.
• When we believe disclosure is reasonably necessary to protect our rights, users, property, or safety, or to investigate fraud, abuse, or security issues.
6. Cookies and Analytics
We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand traffic patterns, and improve performance.
Most browsers let you control cookies through settings. Blocking some cookies may affect how portions of the website function. Depending on the tools we use and the laws that apply, you may also see a cookie banner or consent tool on the website.
7. Data Retention
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with tax, accounting, legal, or regulatory obligations. Retention periods may vary by data type and business need.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.
No website, transmission method, or storage system is completely secure. For that reason, we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, such as the right to request access, correction, deletion, or information about how your data is used. To submit a privacy request, contact us using the details below. We may take reasonable steps to verify your identity before responding.
10. California Privacy Notice
If California law applies to your interaction with us, you may have rights to know what categories of personal information we collect, the purposes for collection and use, the categories of sources, the categories of disclosures, and the specific pieces of personal information we may maintain about you, subject to legal exceptions.
You may also have the right to request deletion or correction, to limit certain uses of sensitive personal information when applicable, and to be free from unlawful discrimination for exercising privacy rights.
We do not state that we sell or share personal information for cross-context behavioral advertising unless our actual practices make that statement accurate. If your website uses advertising or retargeting tools, that point should be reviewed before publication.
11. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, contact us so we can review and address the issue.
12. Third-Party Links and Services
Our website may link to third-party websites, plugins, payment processors, social media platforms, or
other services that we do not control. Their privacy practices are governed by their own terms and privacy notices, not this policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and post the updated version on the website. Continued use of the website after an update means the new version will apply going forward.
14. Contact Us
For privacy questions or requests, contact:
• Cold Start Creative, LLC
• Email: team@coldstartcreative.com
• Website: https://www.coldstartcreative.com
• Mailing address: 5214 Bonsai Ave. Ste B Moorpark CA, 93021